Everything you need to know about our platform.
Once your order has been dispatched from our warehouse, you will receive a confirmation email containing your tracking number and a link to monitor your package’s journey to your doorstep.
Our standard processing time is 1–2 business days. Once shipped, delivery typically takes 3–7 business days depending on your location. Please note that shipping times may fluctuate during peak seasons or holidays.
We work quickly to get your order ready for shipment! If you need to make changes, please contact our support team at [[email protected]] within 2 hours of placing your order. We cannot guarantee modifications after this window.
We celebrate diversity in our color palettes! Each shade is curated specifically to complement the unique skin tones that dominate our geographical expanse. If you need personalized advice, please reach out to us with a photo or description of your skin tone, and we would be happy to assist.
We accept returns on items within 7 days of delivery, provided the products are completely unopened, unused, and in their original packaging with all seals intact. Due to hygiene regulations, we cannot accept returns on items that have been swatched or tested.
Please contact us at [[email protected]] or +977 9817196979 with your order number and the reason for your request. Our team will provide you with the necessary return shipping instructions.
Once your return is received and inspected by our quality assurance team, approved refunds are processed back to your original payment method within 5–7 business days.
We are here to help! If you couldn't find the answer you were looking for, please feel free to reach out to our customer support team: Email Support: [[email protected]] Operating Hours: Sunday–Friday, 10:00 AM – 5:00 PM
